Return-Refund

Delivery Policy

All prices shown on our website are based on self-collection from our showroom. If you prefer delivery, we can arrange it via Lalamove, and the delivery fee will be borne by the customer.

Cancellation & Refund Policy (Before the parcel is sent)

If you cancel your order before delivery, we will refund your payment after deducting the applicable payment gateway fees:

  • Credit card payments: 3% will be deducted.

If the item has already been shipped, you will also need to cover the delivery and return shipping costs, in addition to the above charges.

Return & Refund Policy After the product is received by you:

If you wish to return the item within 3 days of receiving it, please contact our sales representative for assistance.

  • The product must be in like-new condition (no damage, scratches, dirt, or missing parts).

  • The original packaging must be retained and used for the return.

  • Returns must be sent back to our showroom at your own cost.

  • A 5% restocking fee will apply to cover handling and administrative costs.

  • Once we receive the item in good condition, we will process your refund.

Governing Law

Malaysia has a long-standing reputation as a trusted international trading hub. As a Malaysia-based company, we operate in full compliance with Malaysia laws.

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